HealthCenter21: Medical Office Assistant

Online Curriculum Resources for Allied Health and Health Science Courses

Medical Office Assistant

This module gives students an overview of the role and responsibilities of medical office occupations. Topics include: educational requirements, professionalism, personal appearance, teamwork, effective communication, HIPAA, and the legal issues that pertain to office personnel.

Office Environment

This module provides an overview of the medical office environment, including safety, design, and accommodations for patients with special needs.

Office Equipment

This module provides an overview of equipment found in the typical medical office. Students learn to operate, troubleshoot, and care for equipment; basic computer functions; and the basics of office inventory.

Telephone Etiquette

This module provides instruction on answering and documenting telephone calls in the medical office. Students experience handling incoming telephone calls, performing triage and leaving messages on machines and explore telephone technology.


This module provides an overview of appointment scheduling. Students learn to schedule patients, handle unexpected visitors, and work through cancellations, walk-ins, and other situations.

Written Communication

This module provides an overview of the writing process, proofreading, formatting memos and letters, preparing envelopes, and handling incoming and outgoing mail.

Medical Records

This module provides an overview of medical record activities, including preparation, maintenance, handling, and storage. Students also examine record control policies and procedures and purging and long-term storage of files.


In this module, students learn to manage the financial aspects of a medical office and identify common terms and concepts associated with accounting tasks. They explore billing and collections procedures, and they perform bookkeeping procedures, such as preparing a day sheet and handling cash and receipts. Students write checks, reconcile bank statements, and prepare deposit records.

Insurance and Coding

This module provides an overview of insurance concepts and government funded health insurance programs. Students also explore and practice coding and filing medical insurance claims.

Health Information Technology

This module provides an introduction to information technology and its effect on the healthcare industry as they learn terminology, gain exposure to an EHR system, and understand the importance of following HIPAA guidelines.